Effective Date: 01/10/2025
Last Update: 01/09/2025
Agreement to Terms
By accessing or using Cloudure.io, you agree to be bound by these Terms & Conditions and all
applicable laws and regulations. If you do not agree with these terms, you are prohibited from using
our services.
About Our Service
Cloudure.io provides cloud security management services, including continuous monitoring,
configuration auditing, compliance reporting, and security hardening for cloud infrastructure
environments.
Account Registration and Management
Registration Requirements
- You must provide accurate, complete, and current information
- You must have authority to bind your organization to these terms
- You’re responsible for maintaining the security of your account credentials
- You must promptly update any changes to your account information
Account Security
- Use strong, unique passwords and enable multi-factor authentication
- Don’t share your account credentials with unauthorized parties
- Notify us immediately of any suspected unauthorized access
- You’re responsible for all activities under your account
Cloud Infrastructure Access
Authorization Requirements
- You must have proper authorization to connect cloud accounts to our platform
- You represent that you have rights to monitor and analyze connected infrastructure
- You’re responsible for managing access permissions and API keys
- You must comply with your cloud provider’s terms of service
Scope of Access
- We access only the data necessary to provide security services
- You control which cloud resources and regions we monitor
- You can revoke access permissions at any time through your account settings
- We don’t access application data or customer content unless specifically configured for security analysis
Acceptable Use Policy
You Agree NOT to:
Security Violation
- Attempt to compromise, disable, or circumvent our security measures
- Use our service to conduct unauthorized security testing on third-party systems
- Access other users’ accounts, data, or cloud environments
- Reverse engineer, decompile, or attempt to extract our security algorithms
Service Abuse
- Use our service for illegal activities or to violate regulations
- Overload our systems with excessive requests or automated tools
- Interfere with other users’ access to or use of the service
- Attempt to gain unauthorized access to our infrastructure or databases
Data Misuse
- Use our service to process inappropriate or illegal content
- Share sensitive security information outside your organization without proper authorization
- Use our threat intelligence data to harm other organizations or systems
Service Levels and Availability
Service Commitment
- We target 99.9% uptime for our monitoring and alerting services
- Scheduled maintenance will be announced at least 24 hours in advance
- We provide 24/7 monitoring with real-time alerting for critical security events
- Response times vary by service tier and incident severity
Service Limitations
- Cloud provider outages may affect our ability to monitor your infrastructure
- Network connectivity issues may impact real-time monitoring capabilities
- We’re not liable for security incidents that occur during service interruptions beyond our control
Data Security and Privacy
Our Security Commitments
- We implement enterprise-grade security controls to protect your data
- All data is encrypted in transit and at rest using industry-standard methods
- We maintain SOC 2 Type II compliance and undergo regular security audits
- Access to your data is restricted to authorized personnel on a need-to-know basis
Intellectual Property Rights
Our Rights
- Cloudure.io platform, including all features, functionality, and content, is our proprietary property
- Our security methodologies, threat intelligence, and analysis techniques are confidential
- You may not copy, modify, reverse engineer, or create derivative works of our platform
- Our trademarks and logos may not be used without written permission
Your Rights
- You retain ownership of your cloud infrastructure data and configurations
- You grant us a limited license to access and analyze your data solely to provide our services
- We may use anonymized, aggregated data for security research and service improvement
- Any feedback or suggestions you provide may be used to improve our services
Subscription and Payment Terms
Subscription Plans
- Services are provided on a subscription basis with various tiers and features
- Subscription terms, pricing, and included features are specified in your service agreement
- We may modify our service plans with 30 days’ advance notice
- Upgrades take effect immediately; downgrades take effect at the next billing cycle
Payment and Billing
- Subscription fees are charged in advance for each billing period
- All payments are non-refundable except as required by law or our refund policy
- Overdue accounts may be suspended, limiting access to security monitoring services
- You authorize us to charge your designated payment method for all applicable fees
Compliance and Regulatory Support
Compliance Features
- Subscription fees are charged in advance for each billing period
- All payments are non-refundable except as required by law or our refund policy
- Overdue accounts may be suspended, limiting access to security monitoring services
- You authorize us to charge your designated payment method for all applicable fees
Regulatory Cooperation
- We’ll cooperate with lawful regulatory investigations and audits
- We may be required to provide information to regulatory authorities
- We’ll notify you of regulatory requests when legally permitted
- You’re responsible for responding to regulatory inquiries about your cloud security practices
Service Modification and Discontinuation
Platform Updates
- We regularly update our platform to improve security capabilities and add features
- Significant changes that affect functionality will be communicated in advance
- We may deprecate features with reasonable notice and migration support
- Continued use after updates constitutes acceptance of changes
Service Discontinuation
- We may discontinue services or features with 90 days’ advance notice
- We’ll provide data export capabilities and migration assistance when possible
- Final invoices and data retention policies will be communicated clearly
- Some provisions of these terms survive service discontinuation
Limitation of Liability and Disclaimers
Service Disclaimers
- Our services are provided “as is” without warranties of any kind
- We don’t guarantee that our service will detect all security threats or vulnerabilities
- We don’t warrant uninterrupted service or complete accuracy of security analysis
- You use our service at your own risk and should maintain comprehensive security practices
Limitation of Liability
- Our total liability is limited to the fees paid by you in the 12 months preceding the claim
- We’re not liable for indirect, consequential, or incidental damages
- We’re not liable for security incidents or breaches that we didn’t detect or prevent
- Some jurisdictions may not allow these limitations, so they may not apply to you
Termination and Data Handling
Termination Rights
- Either party may terminate this agreement with 30 days’ written notice
- We may terminate immediately for material breaches of these terms
- You may terminate immediately if we materially breach these terms and fail to cure within 30 days
- Termination doesn’t relieve payment obligations for services already provided
Data Handling Upon Termination
- We’ll provide data export capabilities for 30 days after termination
- Security monitoring and alerting cease upon termination
- We’ll delete your data according to our data retention policy
- Some information may be retained as required by law or for legitimate business purposes
Indemnification
You agree to indemnify us against claims arising from:
- Your use of our services in violation of these terms
- Unauthorized access to third-party systems through our platform
- Your violation of applicable laws, regulations, or third-party rights
- Security incidents resulting from your failure to follow our security recommendations
Dispute Resolution and Governing Law
Governing Law
These terms are governed by [SPECIFY JURISDICTION] law, excluding conflict of law principles.
Dispute Resolution Process
- Disputes should first be addressed through good-faith negotiations
- If negotiations fail, disputes will be resolved through binding arbitration
- Arbitration will be conducted under [SPECIFY ARBITRATION RULES]
- Each party bears its own costs unless the arbitrator decides otherwise
Emergency Relief
Nothing prevents either party from seeking emergency injunctive relief for security breaches or
intellectual property violations.
General Provisions
Entire Agreement
These terms, together with our Privacy Policy and any service-specific agreements, constitute the
complete agreement between us.
Severability and Modification
If any provision is unenforceable, the remainder stays in effect. We may modify these terms with
30 days’ notice for material changes.
Assignment and Transfer
You may not assign these terms without our written consent. We may assign our rights and
obligations with reasonable notice.
Comprehensive terms for comprehensive cloud security
Contact Information
For questions about these terms:
Legal Inquiries: info@cloudure.com
Service Support: info@cloudure.com
Security Issues: info@cloudure.com
Address: Antalya Tower, 5th Floor
Nador, Morocco
